FAQ – Orange Shutter

Frequently Asked Questions

We understand that you're bound to have some questions, hopefully we can answer them for you here :)

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
Yes, we ship our products all over the globe. The only places we don't ship to are Russia and Israel.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
As well, we do not cover any duties or taxes that may be incurred when shipping our products to your region.

We offer refunds on physical products for issues such as lost or damaged items, logistics issues, etc.
We DO NOT offer refunds on digital products.
Please email us if you have any issues with a purchase at contact@orangeshutter.com
A refund request can be submitted within 45 days after the purchase is made.
In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Yes! Our digital products are NOT standalone software. We make files that accompany other editing softwares such as Adobe Lightroom and Photoshop.
All required programs will be listed in the product description, so please ensure that you have a working copy of the correct software before buying any assets from our store!
Once you purchase the digital product, you'll receive a secure link in your email to download your asset(s).
Every asset comes with detailed instructions on how to use and install them.

Yes, our presets work on the mobile version of Lightroom. You must have a legitimate license for Adobe Lightroom in order for this to work correctly.
While we do make versatile presets that work well with a range of styles and imagery, not every preset is meant to work with every photo.
Presets help turn good photos into great photos, and it's never a one-size-fits-all. Keep that in mind when growing in your editing journey :)

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